Why I could not send a PM?

[Arkane]

I use the forum with no problem, usually. but today, I was unable to send a PM to a member in BMRP since 2019 but having some hiatus in the meantime and just started using the forums again.
maybe this is the reason?

Thanks....

 

[Vekseid]

Is their name crossed out?

 

[Rheya]

Hello Arkane,

Are you having an issue PMing this specific member or all members?

 

[Arkane]

The name is not crossed out, and I can send PMs to other members....

 

[Vekseid]

They need to fix their email address.

 

[Arkane]

Ok, thank you!